Privacy Policy
1. Introduction
Mayner & Cochran Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website or engage our services.
2. What Information We Collect
We may collect personal information including:
Name
Address
Phone number
Email address
Appliance and service details
Booking and payment information
Communication records
Information submitted through our website forms
We may also collect non-personal information such as browser type, device information and website usage statistics.
3. How We Collect Information
We collect information when you:
Contact us by phone, email or website form
Book a repair or service
Request information or support
Interact with our website
Communicate with our staff or technicians
We may also receive information from manufacturers, booking platforms or third-party service providers involved in delivering our services.
4. How We Use Your Information
We use your personal information to:
Provide appliance repair and related services
Manage bookings and customer enquiries
Communicate appointment details and updates
Process payments and invoices
Improve our website and services
Meet legal and regulatory obligations
We may occasionally contact you regarding service-related information or important updates.
5. Disclosure of Information
We may disclose your personal information to:
Employees and technicians
Manufacturers and suppliers
Payment providers
Booking and software service providers
Professional advisers
Government or legal authorities where required by law
We do not sell your personal information to third parties.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve website performance and user experience.
Cookies may be used to:
Analyse website traffic
Remember user preferences
Improve website functionality
Support online advertising services such as Google Ads
You can disable cookies through your browser settings, although some website features may not function correctly.
We may also use analytics services to better understand how visitors use our website.
7. Third-Party Websites
Our website may contain links to external websites or booking systems operated by third parties.
We are not responsible for the privacy practices or content of external websites and encourage users to review the privacy policies of those websites separately.
8. Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.
Requests can be made by contacting us using the details below.
10. Complaints
If you believe we have breached your privacy rights, please contact us in writing and we will investigate your complaint promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
12. Contact Us
Mayner & Cochran Pty Ltd
Unit 1/86 Townsville Street
Fyshwick ACT 2609
Australia
Phone: (02) 6280 6833
Website: https://www.maynerandcochran.com.au