Beko Warranty

This document sets out the terms and conditions of the product
warranties for Beko appliances, and it is an important document
which you should keep safe together with your proof of purchase
for future reference should there be a manufacturing defect in your
appliance. This warranty is in addition to other rights you may have
under Australian and New Zealand Consumer Laws.
1. In this warranty:
a. ‘Appliance’ means any Beko product purchased by you and
accompanied by this document;
b. ‘ASC’ means Beko authorised service centres;
c. ‘Beko’ means Beko Australia and New Zealand Pty Ltd of
55 Blanck Street, Ormeau, QLD 4208, Australia ABN 49 152
055 162 in respect of Appliances purchased in Australia
and New Zealand;
d. ‘Warranty Period’ means the period specified in clause 3 of
this manufacturer’s guarantee;
e. ‘you’ means the purchaser of the Appliance not having
purchased the Appliance for re-sale, and ‘your’ has a
corresponding meaning.
2. Application: This warranty only applies to new Appliances,
purchased and used in Australia or New Zealand and is in
addition to (and does not exclude, restrict or modify in any
way) other rights and remedies under a law to which the
Appliances relate, including any non-excludable statutory
guarantees in Australia and New Zealand.
3. Repair or Replace Warranty: During the Warranty Period Beko
or its ASC will, at no extra charge if your Appliance is readily
accessible for service, without special equipment and subject to
these terms and conditions, repair or replace any parts which it
considers to be defective. Beko or its ASC may use refurbished
parts to repair your Appliance. You agree that any replaced
Appliances or parts become the property of Beko.
4. Travel and Transportation Costs: Subject to clause 7 Beko will
bear the reasonable cost of transportation, travel and delivery
of the Appliance to and from Beko or its ASC. Travel and
transportation will be arranged by Beko as part of any valid
warranty claim.
5. Proof of Purchase: Proof of purchase is required before you
can make a claim under this warranty.
6. Exclusions: You may not make a claim under this warranty
unless the defect claimed is due to faulty or defective parts or
workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable or
consumable parts;
b. parts and Appliances not supplied by Beko;
c. cosmetic damage which does not affect the operation of
the Appliance;
d. damage to the Appliance caused by:
i. negligence or accident;
ii. misuse or abuse, including failure to properly maintain
or service;
iii. normal wear and tear;
iv. power surges, electrical storm damage or incorrect
power supply;
v. incomplete or improper installation;
vi. incorrect, improper or inappropriate operation;
vii. insect or vermin infestation;
viii. failure to comply with any additional instructions
supplied with the Appliance;
In addition, Beko is not liable under this warranty if:
a. the Appliance has been, or Beko reasonably believes that
the Appliance has been, used for purposes other than
those for which the Appliance was intended, including
where the Appliance has been used for any non-domestic
b. the Appliance is modified without authority from Beko in
c. the Appliance’s serial number or warranty seal has been
removed or defaced;
d. the Appliance was serviced or repaired by anyone other
than Beko, an authorised repairer or ASC.
7. How to Claim Under This Warranty: To enquire about claiming
under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual
and the terms of this warranty;
b. have the model and serial number of the Appliance
c. have the proof of purchase (e.g. an invoice) available;
d. contact Beko using the contact details shown below.
8. Australia: For Appliances and services provided by Beko in
Australia, Beko goods come with a guarantee by Beko that
cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the Appliance repaired or
replaced if the Appliance fails to be of acceptable quality and
the failure does not amount to a major failure. ‘Acceptable
quality’ and ‘major failure’ have the same meaning as referred
to in the Australian Consumer Law.
9. New Zealand: For Appliances and services provided by Beko in
New Zealand, the Appliances come with a guarantee by Beko
pursuant to the provisions of the Consumer Guarantees Act,
the Sales of Goods Act and the Fair Trading Act. Where the
Appliance was purchased in New Zealand for commercial
purposes the Consumer Guarantee Act does not apply.
10. Confidentiality: You accept that if you make a warranty claim,
Beko and its ASC may exchange information in relation to you
to enable Beko to meet its obligations un