Appliances

How long is the guarantee valid?

This guarantee is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. TILLREDA and LAGAN appliances have a two (2) year guarantee, valid from the original date of purchase.

The original sales receipt is required as proof of purchase.

If service work is carried out under guarantee, this will not extend the guarantee period for the appliance, or for the new parts.

What is covered under this guarantee?

The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?”

Which appliances are covered under this guarantee?

The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.

Which appliances are not covered under this guarantee?

For appliances named TILLREDA or LAGAN, a guarantee is valid for two years from the date of purchase.

What will IKEA do to correct the problem?

The designated service company will examine the product and decide, at its sole discretion, if it is covered under this guarantee.

If considered covered, the designated service company through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product.

Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure.

Who will execute the service?

The designated service company will provide the service through its own service operations or authorized service partner network.

What is not covered under this guarantee?

• Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.

• Consumable parts including batteries and lamps.

• Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences.

• Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.

• Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults.

• Cases where no fault could be found during a technician’s visit.

• Repairs not carried out by our appointed service providers and/ or an authorised service contractual partner or where nonoriginal parts have been used.

• Repairs caused by installation which is faulty or not according to specification.

• The use of the appliance in a non-domestic environment i.e. professional use.

• Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee). For claims under this last particular condition the customer should contact IKEA Customer Service at www.IKEA.com.au

• Cost for carrying out the initial installation of the IKEA appliance.

How country law applies

This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.

How to reach us for before buying if you need advice

If you have any questions about our appliances, please contact IKEA Customer Service at www.IKEA.com.au

How to reach us if you need service support after buying

Please ring the number given in the documentation that comes with the product. To make sure that we can give you the best assistance, please read the Instructions for Use carefully before contacting us. Please also have the IKEA article number for your appliance at hand before calling us. You’ll find this 8 digit number on your receipt as well as on the rating plate of the appliance.