LG Warranty – Refrigerators

For warranty service, please keep your warranty certificate and your receipt to validate proof of purchase.

Manufacturer’s Warranty

Product:	Warranty Period:	Special Warranty Conditions:
Non-Linear compressor models	Two (2) years parts and labour	Sealed System Warranty: LG will repair the sealed refrigeration system (compressor, condenser, evaporator, dryer and tubing) which in LG’s opinion needs repair because of a manufacturing or materials defect for a FURTHER THREE (3) YEARS from expiration of the Original Warranty. The Sealed System Warranty covers the supply of parts only. You must pay the costs of the Authorised Service Centre.
Linear compressor models	Two (2) years parts and labour	Sealed System Warranty: LG will repair the sealed refrigeration system (compressor, condenser, evaporator, dryer and tubing) which in LG’s opinion needs repair because of a manufacturing or materials defect for a FURTHER THREE (3) YEARS from expiration of the Original Warranty. Linear Compressor Warranty: LG will repair the linear compressor which in LG’s opinion needs repair because of a manufacturing or materials defect for a FURTHER FIVE (5) YEARS from expiration of the Sealed System Warranty. The Sealed System & Linear Compressor Warranties cover the supply of parts only. You must pay the costs of the Authorised Service Centre.

Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorize a repair of your LG product, if, in LG’s opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty.

This LG manufacturer’s warranty only applies to service within Australia to units purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Place of service (If Applicable)

Repairs to units located within metropolitan areas or within LG’s normal service area will be conducted at your premises free of charge. If you live outside of metropolitan areas under the terms of this warranty, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Service calls will be made during normal business hours, Monday to Friday. LG’s Authorised Service Centre may charge a fee for calls made outside these hours.

Services for which you will be asked to pay

This LG Manufacturer’s warranty does not cover:

Units where the electricity rating plate or serial number plate has been removed, damaged or rendered illegible.
Units that have been connected to any voltage other than that shown on the rating plate.
Units that have been used outside the recommended operating conditions (such as temperature and airflow) or contrary to the instructions contained in the owner’s manual.
Units that have been used for anything other than a normal domestic application.
Maintenance, repair or replacement of parts due to normal wear and tear.
Accident, neglect, customer misuse or abuse, or Act of God.
Alterations or repairs made to the unit by someone other than an LG Authorised Service Centre.
Faults caused by damage by cockroaches, mice, rats or other insects or rodents.
Noise or vibration that is considered normal.
Replacement of consumable items such as light bulbs and filters
Repairs to household electrics or plumbing.
Installation or instructions on how to use the unit.
Damage caused by transportation and handling including scratches, dents, chips and/or other damage to the finish of your product.

Other rights

The benefits given by this LG manufacturer’s warranty are in addition to and do not limit or restrict any other rights and remedies that you may have under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.How to claim

To make a claim against this manufacturer’s warranty, you must contact LG within the applicable warranty period, using the contact details below.

LG Warranty – Refrigerators

Note: We only repair the brands listed in this dropdown box. Please do not select one of these brands and then advise that your appliance is another brand in the notes, these are the only brands we service.

If you have a Fisher & Paykel appliance we are happy to service it in our Workshop if you drop it in, we do not do Fisher & Paykel work in your home.

If you have a Smeg Appliance under manufacturers warranty your service needs to be booked in through KJ Warden. Please close this form and call KJ Warden on 02 6922 8600 to book a repair. Mayner & Cochran are unable to do Smeg repairs under manufactures warranty

If you have a Beko Appliance under manufacturers warranty your service needs to be booked in through Beko customer care. Please close this form and call Beko Customer Care on 1300 282 356 to book a repair. Beko will then forward your job to us and we will contact you to arrange a service call.

Due to circumstances beyond our control Mayner & Cochran no longer service Omega Appliances. If we have serviced your Omega Appliance out of warranty in the last 12 Months and you have an issue arising from that repair please contact us on 02 6280 6833

Extended Warranty is an extra warranty that would have been purchased separately when your appliance was purchased.

If you purchased Extended Warranty it will be covered by a third party warranty provider, not the manufacturer of the appliance.

If you have an Extended Warranty please close this form and contact the Extended Warranty Provider. They will then pass on your details along with authorisation and we will contact you to arrange service.

Please Note: Our technicians can accept Master Card, Visa Card, Cash or Cheque. Upon completion of payment a receipt / tax invoice will be emailed to you by the technician.

If you are in a rental property and you own the appliance being booked please continue. If the Appliance being booked is owned by the landlord we will require a written Work Order to proceed. Please ask the Landlord or Real Estate to forward a work order to: workorders@maynerandcochran.com.au..

Please Note Our Charges

Our service call for ACT, Queanbeyan, Murrumbateman & Yass is $193, this includes up to 30 minutes labour

Additional labour, after the first 30 minutes is $45.00 per 15 minutes (or part thereof)

The travel charge for areas surrounding ACT and Queanbeyan is $3.00 per kilometre, one way only.

If you live outside the ACT / Queanbeyan area our staff will be able to give you an approximate travel charge when they ring to confirm your booking.

If your Appliance is under Manufacturers Warranty please provide the date of purchase if known. The technician will need to site a copy of the purchase invoice for warranty purposes

Symptoms