LG Warranty

Washers – Dryer – Dishwashers

For warranty service, please keep your warranty certificate and your receipt to validate proof of purchase.Manufacturer’s Warranty

Product:	Warranty Period:	Special Warranty Conditions:
Non-direct drive models	Two (2) years parts and labour	N/A
Direct Drive Models	Two (2) years parts and labour	Direct Drive Motor Warranty: LG will repair the Direct Drive Motor which in LG’s opinion needs repair because of a manufacturing or materials defect appearing and notified to LG within a further EIGHT (8) YEARS from expiration of the Original Warranty. The Direct Drive Motor Warranty covers supply of parts only. You must pay the costs of the Authorised Service Centre

Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorize a repair of your LG product, if, in LG’s opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty.

This LG manufacturer’s warranty only applies to service within Australia to units purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.Place of service (If Applicable)

Repairs on units will be conducted at your home if you live within LG’s normal service area and you will not be charged for travel. If you live outside this area, LG or its Authorised Service Centre may charge a travel fee to attend your home. Alternatively, you may transfer the unit to and from an LG Authorised Service Centre at your risk and expense. Service calls will be made during normal business hours, Monday to Friday. LG’s Authorised Service Centre may charge an additional fee for calls made outside these hours.Services for which you will be asked to pay

This LG Manufacturer’s warranty does not cover:

Products where the serial number or rating plate has been removed or made illegible.
If the product is connected to any voltage other than that shown on the rating plate.
Maintenance, repair or replacement of parts due to normal wear and tear.
Accident, neglect, improper storage, misuse, or Act of God.
Improper installation or use other than in accordance with operating instructions and specifications such as inlet water pressures.
Unauthorized modifications or other acts, including blown fuses, mains supply defects or external interference which is not a manufacturing or material fault.
Consumables (such as fuses)
Alterations or repairs made to the unit by someone other than an LG Authorised Service Centre.
Damage or scratches to plastic surfaces and other externally exposed parts from normal use of the unit.
Faults caused by damage by cockroaches, mice, rats or other insects or rodents.
Noise or vibration that is considered normal (e.g., noise of motor, draining water or warning beeps).
Removal of foreign objects or substances from the unit, including the pump and inlet hose filter (e.g., dirt, grit, nails, grease, buttons, etc).
Repairs to household electrics or plumbing.
Installation, or instructions on how to use the machine
Normal maintenance recommended in the owner’s manual.
Products used in commercial applications.

Other rights

The benefits given by this LG manufacturer’s warranty do not limit or restrict any other rights and remedies that you may have under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

LG Warranty

Note: We only repair the brands listed in this dropdown box. Please do not select one of these brands and then advise that your appliance is another brand in the notes, these are the only brands we service.

If you have a Fisher & Paykel appliance we are happy to service it in our Workshop if you drop it in, we do not do Fisher & Paykel work in your home.

If you have a Smeg Appliance under manufacturers warranty your service needs to be booked in through KJ Warden. Please close this form and call KJ Warden on 02 6922 8600 to book a repair. Mayner & Cochran are unable to do Smeg repairs under manufactures warranty

If you have a Beko Appliance under manufacturers warranty your service needs to be booked in through Beko customer care. Please close this form and call Beko Customer Care on 1300 282 356 to book a repair. Beko will then forward your job to us and we will contact you to arrange a service call.

Due to circumstances beyond our control Mayner & Cochran no longer service Omega Appliances. If we have serviced your Omega Appliance out of warranty in the last 12 Months and you have an issue arising from that repair please contact us on 02 6280 6833

Extended Warranty is an extra warranty that would have been purchased separately when your appliance was purchased.

If you purchased Extended Warranty it will be covered by a third party warranty provider, not the manufacturer of the appliance.

If you have an Extended Warranty please close this form and contact the Extended Warranty Provider. They will then pass on your details along with authorisation and we will contact you to arrange service.

Please Note: Our technicians can accept Master Card, Visa Card, Cash or Cheque. Upon completion of payment a receipt / tax invoice will be emailed to you by the technician.

If you are in a rental property and you own the appliance being booked please continue. If the Appliance being booked is owned by the landlord we will require a written Work Order to proceed. Please ask the Landlord or Real Estate to forward a work order to: workorders@maynerandcochran.com.au..

Please Note Our Charges

Our service call for ACT, Queanbeyan, Murrumbateman & Yass is $193, this includes up to 30 minutes labour

Additional labour, after the first 30 minutes is $45.00 per 15 minutes (or part thereof)

The travel charge for areas surrounding ACT and Queanbeyan is $3.00 per kilometre, one way only.

If you live outside the ACT / Queanbeyan area our staff will be able to give you an approximate travel charge when they ring to confirm your booking.

If your Appliance is under Manufacturers Warranty please provide the date of purchase if known. The technician will need to site a copy of the purchase invoice for warranty purposes

Symptoms